Only sport bets count towards the rollover. richard Lech: so what do i have to do? Daniel: Casino, poker, horses and skill game action do not counts towards the rollover. If you used a freeplay bonus, you are required to comply with the rollover before cashing out. Roll-over is the action we expect in return if a bonus is used. richard Lech: so hat does that mean? Daniel: I'll be right with you. You could not cash out firstly because you used a free play and now you have a rollover you need to meet. Kindly hold on for a moment while I review the account for you. May I have your pet's name please? richard Lech: sunshine Daniel: richard Lech: i tried but they said to contact customer service Daniel: Hi Richard, I can tell you how to request it but it's the player the one who must request it. My name is Daniel How may I help you today? richard Lech: Hi Daniel, can you help me witha payout? Daniel: Your estimated wait time is 2 minutes and 34 seconds. Info: All agents are currently assisting others. Heress a transcript below from a conversation with customer service: Info: Thank you for choosing to chat with us. But they said because they gave me a $60 bonus, I now have to be $1700 on sports before i can w/d $60.